Heat pumps are now common across domestic & commercial properties on the Isle of Wight. What’s far less common is long-term technical support once the installation phase is over.
Vectis does not compete in the race to install heat pumps as cheaply as possible. Our focus is on reactive service, fault finding, repairs, and structured planned maintenance for heat pump systems that are already installed and need to work reliably year after year.
We approach heat pumps as what they fundamentally are: refrigeration systems designed for heating. That difference in mindset matters when performance drops, faults repeat, or responsibility becomes unclear.
Many heat pump issues are not catastrophic failures. They are quieter problems that slowly erode confidence:
We are often called in once others have failed or given up. Recently, we successfully repaired a domestic heat pump system where multiple parties had been unable to reach a resolution.
That outcome came from methodical fault finding, refrigeration expertise, and evidence-led diagnosis, not guesswork.
We provide reactive service and breakdown response for domestic & commercial heat pump systems across the Isle of Wight.
Our engineers are experienced in diagnosing issues across:
If a system is repairable, we will explain why and how. If the issue lies outside the equipment itself, we will say that too. Clear communication matters as much as the repair.
We currently provide service, repair, and planned maintenance support for the following domestic & commercial heat pump systems:
We also support hybrid heat pump systems and exhaust air heat pumps, particularly where diagnosis spans multiple disciplines or system responsibility is unclear. In these cases, our focus is on evidence led fault finding and correct system behaviour rather than assumptions or trial-and error repairs.
Supporting heat pump equipment on an island presents logistical challenges. Ferry delays, repeat visits, and unclear diagnostics can quickly become costly and reputationally risky.
Vectis offers manufacturers and OEMs a competent, local service and repair partner on the Isle of Wight.
We are comfortable working within manufacturer warranty frameworks and providing the technical evidence required to support or challenge warranty decisions. Our reporting is clear, consistent, and backed by measured data and photographic evidence.
If your heat pump is underperforming, repeatedly faulting, or not delivering what you were promised, we can take a proper look.
If you are a manufacturer or OEM looking for reliable local support on the Isle of Wight, we should talk.
Heat pumps are not magic.
They are engineering.
Engineering responds to method, evidence, and experience.
Heat pumps are often sold as “low maintenance”. In reality, systems that are not properly checked tend to lose efficiency quietly and fail earlier than expected.
Our heat pump maintenance visits are carried out using a structured inspection and reporting process developed from field experience, manufacturer guidance, and refrigeration best practice.
Planned maintenance focuses on:
This approach builds a performance history for each system, highlights developing issues early, and provides meaningful evidence for homeowners and manufacturers alike.
For commercial companies and domestic properties alike, heat pumps are fast becoming the first choice for efficient, ultra-low-carbon, future proof heat, be this hot water and heating for homes or hotels, or central plant for district heating schemes or businesses decarbonisation strategies. In line with our sustainability goals, we are very happy to partner with Clade, a UK based commercial heat pump manufacturing company, to help our clients on their way to net zero.
We work solely for island clients. There is no mainland call centre, no temporary labour, and no disappearing act once the paperwork is signed.
If we take responsibility for a heat pump system, we stand behind that responsibility.
